- Primary Focus: Always prioritize time-sensitive emergencies, such as critical fuel shortages or dangerously low hull integrity.
- Clear Communication: Maintain open, concise, and supportive communication with the client. Confirm their needs and situation before deploying assets.
- Professional Conduct: Show respect, patience, and courtesy. The Exiles’ reputation depends on delivering help calmly and efficiently.
- Prevent the client from experiencing a rebuy due to fuel depletion.
- Quickly deliver fuel limpets to stranded ships.
- Minimum 20Ly Jump Range: Ensures rapid response across long distances.
- Cargo Hold with Limpets: At least 8 limpets; 12–16 preferred.
- Fuel Scoop: Allows you to replenish your own fuel during extended rescues.
- Fuel Transfer Limpet Controller: Essential for programming and deploying fuel limpets.
- Confirm the client’s system, approximate location as well that they have exited supercruise and come to a full stop.
- Make sure your ship is stocked with limpets and has a functioning fuel scoop.
- On arrival, establish communication.
- Advise the client to stay still and avoid further consumption of fuel.
- Target the client’s ship and deploy limpets to transfer fuel.
- Monitor the transfer process to ensure successful delivery.
- Provide guidance to the nearest station after their tank has been stabilized.
- If the client’s life support timer is running, instruct them to note their location info and log out to the menu immediately.
- Resume rescue after locating a responder who can reach them in time.
- Restore hull or canopy integrity to help the client reach a station safely.
- Provide a stable environment so the client can resume normal operations without immediate danger.
- Confirm that the client is not in a combat zone (RES, CZ) before initiating repairs.
- Confirm the client’s hull/canopy percentage and whether they have shields.
- Determine the ship type and the distance to the nearest repair-capable station.
- Evaluate if the client can reach the station without assistance. If not, proceed with repairs.
- If the client is in a combat area, instruct them to relocate to a safe zone before repairs.
- Have the client raise shields and move away from hazards (planets, gravity wells) to prevent accidental damage during the repair process.
- Deploy repair limpets at the client’s ship.
- Ensure at least one limpet successfully repairs the hull or canopy to a safer level.
- Once stable, guide the client to the nearest station for full service.
- Since repair-only cases are less time-sensitive, a single pilot can usually handle them. Clients needing only repairs should be directed to the appropriate chat or channel.
Wing Man Navlock is a mechanic introduced to the player Wing system that allows players to follow each other easily from system to system, jump to jump, and drop to drop. Use this system always to quickly arrive at and drop on a client's wing beacon.
From the Comms Menu, engage Wing Man Navlock, once the client has enabled his wing beacon. Adjust your accelerator to full throttle / No manual deceleration required, Navlock will drop you automatically close to your Wing Man.
Navlock also helps with client escorts as when your client jumps you just approach his wake and Nav Lock sets and starts your FSD for you.
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When a client calls for rescue outside of the bubble, our first action is to have the client's position verified. This is usually accomplished by having the client send a friend request (And if needed, a wing request) to a rescuer. It doesn't matter if this rescuer will be going on the LRR or not, they are just confirming the client's location. The rescuer checks their galaxy map to verify that the client is in the system they claim to be. This ensures that the rescuer does not jump out unnecessarily to a client who may be in a different location. After a system confirmation is obtained, the client should log out to preserve their fuel.
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If the client still has some fuel it could be beneficial to have them check if they have any materials for FSD injection, or can obtain said materials without rescuer assistance. This is only valuable if an FSD injection would allow them to reach a scoopable star. This can best be confirmed by having rescuers determine the closest scoopable while the client is on the menu.
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In many cases, long range rescues require a travel time of several hours, if not a day or more. This makes it infeasible to have the client wait for the rescuer(s) to arrive. In conference with the rescuer(s) assigned, a suitable meeting time is set up with the client for when they will be available to log on after the rescuer(s) have completed their journey to the client's system.
Flexibility is key here; clients or rescuers sometimes can't make their arranged time, and rescuers may run into unforeseen consequences en route to their rescue.
- If your client is positioned in an EZ (Exclusion Zone - the Zone around Stars or unlandable Planets that drop you out of Supercruise if you enter it), your Navlock will drop you either on the other side of the Body or very far from the client. If this happens, ask the client if they are in an EZ, since there is also a rare bug that does the same even if they aren't within an EZ. If they are within an EZ simply disengage Navlock and try to approach them in the conventional way. If not, simply retry with your Navlock engaged.
- Because a fuel limpet requires a minimum of 50m underneath a ship in order to travel and attach, it's impossible to refuel a ship that has run out of fuel while landed on a planet's surface using traditional SOP. If the client is not out of fuel, they simply need to provide 50-100m distance between the bottom of their ship and the planet's surface for the limpet to attach. They can either do this when the Rescuers are close or if they have enough fuel, they can leave the planet's orbit before the Rescuers arrive, making it a normal rescue in space.
- Record Details: For each rescue—fuel or repair—note the system, ship, modules used, and outcome for internal records and quality improvements.
- Feedback & Training: Share experiences and best practices with other members to improve efficiency and refine procedures.